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Ombudsman Scheme Approved Inspection Procedure

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To gain Guild membership, removers must pass an inspection and accreditation process approved by The Removals Industry Ombudsman Scheme.

The process involves the following checks on a member:

Insurance Verification

Independent verification is obtained, direct from the remover’s insurance broker, that they have in place the following policies of insurance:

  • Goods In Transit
  • Goods In Storage (if applicable)
  • Vehicle/Fleet
  • Public & Employee Liability

Operational Qualifications

Those operating Heavy Goods Vehicles (HGVs) are legally required to have relevant qualifications in place. Removers must provide copies of the following:-

  • Current MOT Certificates
  • Current Department Of Transport Operator’s Licence (if applicable)
  • Current Department Of Transport Certificate Of Professional Competence (if applicable)

Vehicles

The remover’s vehicle(s) are checked for their continued suitability to safely and securely carry out removals to a professional and competent level.

Storage Facility (if applicable)

The inspector is given access to the remover’s primary storage facility to verify its suitability for providing a safe and secure storage service to customers.

References

Status requests are taken out independently with the following:

  • Accountant
  • Bank

Customer Testimonials

Removers may be asked to provide a minimum of 5 positive customer testimonials from within the last 12 months.

Trading Standards and Health & Safety Compliance

Removers must certify that they have no current convictions with either Trading Standards or the Health and Safety Executive.

 

Thereafter, members commit to making themselves available for annual accreditation appraisal and further inspection during each subsequent membership period.

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