Operational Training

Training for Profit

The reality is that we live in an age of ever tougher Health and Safety legislation as well as one of increasing customer awareness and expectations. What’s more we work in one of the most competitive industries where profit margins are further squeezed as far too many consumers tend to buy on price. Price is such a major factor in the purchasing decision because the public is not sufficiently aware that moving someone’s belongings safely is a skilled business and that some removers are much more competent than others and therefore legitimately charge more.

Training = Higher Prices!

It has been demonstrated that many of today’s quality conscious consumers are prepared to pay extra if they know that their precious belongings are being moved by a company employing trained personnel.

Training = Lower insurance premiums!

With training, the problems of complying with Health and Safety are very much reduced and insurers recognise that their risk is reduced which in turn may to lower insurance premiums.

Training = staff retention!

The key resource in our industry is the retention of quality staff and many removal businesses find that difficult. It has been shown that where staff emerge from recognised training programmes with certificates, they feel better about themselves, the job they do and their employer. Staff retention becomes easier, employees work to a higher standard and are better motivated which in turn then leads to more recommendations; the commercial benefits are obvious.

Training = a ‘win win’ proposition

There is no down side to training, it is a win win proposition. To sum up we believe that the following are the principal advantages:

• Attracting better quality more profitable work
• Generally Higher Prices
• More Recommendations
• Increased Enquiries
• Improved Quotation to Job Conversion Rates
• Lower Health & Safety Risk
• Higher Staff Morale
• Less Staff Turnover
• The Possibility of Reduced Insurance Premiums

To register your training requirement(s), and to further discuss course content, availability and pricing, without obligation, please email the Guild or contact 01494 792 279.